Location
Various locations across VICWhat we do
Hart to Hart started as a family business working in the NDIS in 2015. We service Victoria, and are also offering support in Sydney and Darwin.
Hart to Hart provides a flexible, supportive and individualised service through a team of qualified, dedicated and caring professionals. We share a goal to improve the lives of those who choose our services. We strive to be recognised as industry leaders.
Hart to Hart have a team of expert Support Coordinators who have been working in the NDIS landscape since the trial site stage.
We offer a unique model of service delivery whereby we support our participants by considering their specific care needs first, and then seek services to meet those needs.
This provides a model of true choice and control.
The NDIS services we provide are:
- Co-ordination of Support and Specialist Co-ordination of Supports
We are experts in the industry with experience of Co-ordination of Support from the first day NDIS opened at Trial Site.Hart to Hart is the service provider you were promised but have not received in this changing sector.
- Counselling Services
We have skills in grief and loss, personal centred & solution focused therapy. Group counselling also available.
- Group Activities
These are offered in the Melbourne CBD for low supports needs funding.The activities we provide may include AFL games, Movies, Play board games, Museum and art gallery visits, walking groups and more.
We are a registered NDIS provider in Victoria and Northern Territory. We are also able to work with plan managers in Sydney, Central Coast & Lower Hunter Valley.
Reviews
Amazing Support with Funding
I hired the service to support me in all my requirements for life, filling out forms, or anything I need with my disability. They do everything they can to help me to life a normal life. They help me to get a job, calling agencies, calling people to my house to help to support me. She does not over-pressure me because she knows about my disabilities. I would like to be with this organisation for the rest of my life if I could. They are like a family to me. My worker is the best worker for me. I would love to do more but am limited by funding.
Amazing Care
I used this service for my great nephew. They did so much for my him, they gave him respite care, helped him with his sporting activities and psychiatrist. They organised a camp for him too. They also helped out with transport and a support person. There’s nothing we’ve asked for they haven’t been able to do. I can’t think of anything they can improve on. They’ve been prompt and gotten straight back to me when I’ve called, and occasionally check up on how things are going which I really appreciate. They give 120%.
Personal Commitment to Clients
They were recommended by my best friend. I had a bad experience with another organisation. Within 2 weeks of signing up with them, things were put in place. On the first visit to me, a couple of days later I had my house cleaner come. She also organised my gardening and to get some rubbish removed from my backyard. They offered to come and support me the first time I had a dietician appointment. She’s put in requests to my plan manager for other things I need. All of these things were organised on the first appointment. I’d give her 12 out of 10 if I could. They are also lovely to talk to and I would recommend them to anyone who’s having difficulty with their provider. She’s happy to travel to me and she rings and calls me and is in constant contact with me and makes sure I’m in the loop.
Offer anything and everything
They’re my NDIS coordinators, they find services and give various options to choose from. They offer me things like physio, OT, podiatry, and taking me to appointments. They’re very approachable, polite and available anytime. I recently had an appointment with one of the partnerships, and are extremely caring and will provide whatever I need. They’re always a phone call away. The biggest thing is they save me the hassle of running around and trying to access sections of the community I’m unable to with my NDIS. And also, they also accompany to my review appointments, and are just very friendly and treat me with respect. They’re just amazing, I’m so glad to be able to give them good feedback.
They truly do things from the heart!
Both Greg and Kerrie from Hart to Hart have been a wonderful resource for me. They are both extremely knowledgeable about what services could be offered to my son through his NDIS plan and funds.
They are always on time for appointments, thoughtful on how they approach their clients and have a real willingness to help parents and their kids achieve their goals.
They don't just 'dump' you off to a service and leave you to fend for yourself like I have experienced in the past. They step you through each process, check in with you on a regular basis and provide an individual/personalised service. Something I am not used to!
They have a wonderful support team who go above and beyond what you would normally expect from a provider. Without their assistance, guidance, encouragement and support I would have been an absolute basket case! They truly do things from the heart!
Very efficient and we highly recommend them
Hi we have found Hart to Hart to be very efficient, friendly and simply terrific.
Kerri just gets things done and we would absolutely recoomend. Nothing is too much for them!
Wonderful service
We love Kerry and Greg - they are both so helpful and can't do enough. They are both wonderful people. We have been so lucky to find them and we would recommend then to anyone.
Leanord
They are very useful. They do things straight away. I will definately keep using them. They are great!
Jennifer
The service is very professional, very punctual, they always have information at their hand, they're very knowledgeable and they also have lots of contacts that help set up my health and welfare. They are very approachable and a great service.