Who We Are?

We are a Registered NDIS Provider, offering participants and families the assurance to receive high-quality service.

Our Philosophy

Our philosophy is based on respect, professionalism and relationship for each of the employees and participants.

Our focus is on your independence, lifestyle and well-being, with services provided your way. All our services are focused on delivering a better lifestyle for you, wherever whenever.

Vision

To achieve the best health, wellbeing and safety so that they can live a life they value.

Our Values

Our values underpin everything we do as we work together to enhance the wellbeing.
They guide our behaviour and work practices and influence how we interact with colleagues, partner organisations, participants, parents, and others.

Our Values are:

• We are respectful
• We have integrity
• We collaborate
• We care for people, families and communities
• We are accountable
• We are innovative.

Optimal Care Australia Support Worker service 

We have a range of support workers who possess different skills within this industry, we have male, female, young, and old carers with skills and a wealth of experience within the disability sector.

How Optimal Care Australia can meet your specific needs

Our staff help participants live independently, allowing them to exercise their rights and choice, and control.

participants may take comfort in knowing that we are independently verified by NDIS certified auditors to ensure high-quality service, continuity of service, and legal compliance.

We have experience supporting participants in the:

• Autism Spectrum Disability ASD
• mental health
• psychosocial disability
• and different types of mobility

What We Offer?

Our support workers can help motivate the participant to participate in community access, try our:

• day programs
• group activities,
• social outing,
• employment,
• school education, money and calendar management training,
• cooking, and help around the house with cleaning and anything else as required by the participant.

Optimal Care Australia offers a wide range of centre activities, individually and in groups, these activities and sessions are implemented to give our participants a fun and enjoyable time whilst serving as a beneficial purpose to increase and improve their life skills, hobbies and interest. 

List of activities such as

• Arts and Craft
• Social and entertainment lounge
• Board games
• My active lifestyle (recreational activities)
• Music My Kitchen Skill (Home economic classes)
• IT skills  & More

Information about Optimal Care Australia Support Workers

We'll find a support person to fit the participant's exact requirements. We'll work with the participant and the family to make sure they are happy with the support worker they have been provided.

Optimal Care Australia standard hourly rates

We follow the NDIS Price Guide.

Transport/travel charges & rules

Charges are applied as per the rule in the NDIS Price Guide When a participant is transported in a support worker vehicle the cost is $1.00 per km plus the hourly rate applicable for the support worker.

Sign up & Exit fees

We have no exit fees or sign-up fees. We only apply fees stated in the NDIS Price Guide, for example, a Late Cancellation/No Show fees for late cancellations of appointments/shifts or when the participant is not there for the appointment/shift in only the circumstances allowed in the NDIS Price

The expected sign up and boarding process timeframe is

In 2-3 business days

Optimal Care Australia terms and conditions.

In addition to our legal requirements, our Service Agreement details our service obligations. Depending on the participant's circumstances, the participant may be entitled to further legal obligations, which we will inform them of before the service start. Optimal Care Australia has all insurances required by law relevant to the service and copies can be provided on request. Optimal Care Australia screens all workers in line with NDIS regulatory requirements (police check, working with children check, DWES, NDIS workers screening, and others) and confirms workers are deemed competent to perform the relevant tasks   Optimal Care Australia can provide current guidelines on how our organisation is managing COVID-19 with regards to the services we provide to our participants.

Why Choose Optimal Care Australia

• We provide outstanding quality of service adapt our services to meet your needs
• Respond to all requests promptly
• Make it easy for you to contact us
• Offer help accessing our services
• Not discriminate against you
• Show respect for your culture
• Treat you with respect and Dignity
• Inform you of your rights and Responsibilities
• Protect your personal information and only use it for the right reasons
• Give you the opportunity to be involved in decisions about the services you access.