Help with NDIS Registration and Audit
At MyCareSpace we know that our service providers are finding NDIS registration and NDIS audit requirements confusing and demanding, so we bring you help in the form of PQplus.
PQplus is a national consultancy, under the directorship of Susan Hawkins, that offers NDIS registration and NDIS Audit compliance assistance.
They have decades of experience in Human Services Quality Management and Compliance in the Community and Government sectors. They have helped organisations achieve compliance, pass audits, access funding opportunities, grow and deliver better services.
PQplus do more than just sell Policy Manuals, they walk with NDIS providers, step-by-step through the registration and Audit process.
The core module of the Practice Standards require that certain insurances are evidenced during the audit process.
Registered NDIS providers are required to have public liability, professional indemnity and accident cover.
- Personal Accident Insurance
NDIS Commission Key Links
When in doubt regarding your compliance obligations, always refer back to the NDIS Commission's website. Here are some key links:
Below is a list of NDIS rules and compliance requirements for all disability stakeholders, that apply to registered as well as unregistered providers AND to any workers.
Code of Conduct
The NDIS Code of Conduct provides guidance to NDIS providers, including NDIA community partners about complying with the NDIS Code of Conduct. The Guidance provides information and examples about what the Code of Conduct means in practice.
These are made up of a Core Module and six supplementary modules. The Core module applies to all registered providers, while the supplementary modules relate to the more complex or high-risk registration groups. Each module has a series of high-level participant focused outcomes and for each quality indicators that auditors will use to assess your compliance with the Practice Standards.
The requirement to report to the NDIS Commission does not replace existing obligations on providers to report to other relevant authorities, including child protection agencies or police.
Here is the reporting form required: NDIS Restrictive Practices Reporting Form
IHCA Fact Sheets
IHCA is an approved NDIS Auditor that has worked with MyCareSpace to deliver these resources. They are community based and if you are interested in working with them you can call them on 1800 035 033 or email them: firstname.lastname@example.org.
With the permission of IHCAC, we are publishing their fact sheets to help providers prepare for their audits.
Insurance and Risk Management
As an NDIS registered provider you are required to hold 3 types of insurance:
- Public Liability,
- Personal Indemnity and
- Accident Insurance
We have partnered with Bizcover to bring NDIS service providers the most competitive and appropriate insurance. You can apply online and get cover immediately. They also allow monthly instalments so that it does not break your budget when you are just starting out!
NOTE: You will need your ABN and an estimate of your annual income when applying.
There are other risks and related insurances which you need to consider under the Risk Management section of the Core Module: these include financial, work health and safety, human resource management, information management and governance.
Risk Management Frameworks
Not every organisation has a dedicated ‘risk manager’ to take ownership of the risk processes, reporting and frameworks. This process can sometimes be disjointed in a small organisation.
The Practice Standards require that providers document the systems that will identify, analyse, prioritise and treat the risks associated with the provision of supports.
Ansvar Risk has created an online risk education hub to enable our customers to access the resources they need to manage their risks. The hub provides simple, sector relevant-tools, checklists and fact sheets to help the prioritisation and management of risks.
- Putting in place a risk management strategy
- Risk Management Framework: 10 Steps to a safer organisation
- For larger organisations their board of directors is ultimately responsible for risk governance. Here are some tips on the Role of the Board in Risk Management