About MyCareSpace

A team of wonderful humans (and a wonderful dog)
 

What is MyCareSpace?

MyCareSpace is a national online NDIS health-tech platform, helping people living with a disability find and connect with Providers of disability services and supports. 

It also supports NDIS providers to build their NDIS business skills, be aware of and maintain their NDIS compliance requirements and understand the needs of NDIS Participants.

Launched in 2017, we have become a reliable source of NDIS information and are trusted to match people with disability and their families with the NDIS supports and therapies they need.

We support Participant choice and control by giving them Provider options that can meet their specific disability needs and from Providers who have passed the MyCareSpace verification process.

MyCareSpace has over 30,000 members and creates thousands of service matches every month.

There are currently over 690,000 NDIS Participants with over $50bn of funding, struggling to navigate a complex scheme, and battling to find disability services.

MyCareSpace is providing the information and service connection they need to utilise their funding and achieve the best possible outcomes.

MyCareSpace is a free community service that supports people living with a disability, their families and carers by:​

• Helping them understand their NDIS plans by answering their questions and providing easy-to-read resources and information about the NDIS.
• Helping them find and connect with disability services and supports in their local area that meet their specific needs. People can access this service via phone 1300 2888 93 or via our website.

We help build the capacity of participants and give them access to options that allow them to exercise choice and control.

The MyCareSpace mission is to ensure that every Australian living with a disability has access to the information and support they need to increase their independence and achieve their life goals. 

We strive to provide

Connections that change lives  

Information that empowers 

Supports that build independence

Our goal is to reach 1 million Australians living with a disability and their families by 2026 - and we are well on the way to achieving our goal!

 

About the Company

The dream of our CEO Nicole Gamerov, MyCareSpace supports people with a disability and their families, all around Australia.

Nicole experienced first-hand the struggles her mother had when she lost her eyesight and how her family were challenged in connecting her with the community and services. This has driven her and the MyCareSpace team to constantly strive to create as many connections as possible every day.

The MyCareSpace NDIS Navigators talk to people, helping answer their NDIS questions and offering a Connection Service, taking the stress and hard work out of finding the services they need. 

Our online NDIS Provider Directory allows people to search for options in their local area. Our NDIS resources aim to answer the most common questions we receive every day like "what does that mean in my plan", "how do I start my plan" or "what does it mean to self or plan manage?".

 

The MyCareSpace Team

We couldn't do what we do without an amazing team of compassionate, hard-working people who genuinely are proud of the impact they have on people's lives.

Every day, our Connections Team takes calls, answers instant chats, and responds to online requests.

Did you know that we refer to every request for help we receive as a 'VIP'? That's because we believe the people looking for a match with support are the most important thing to us.

Our Provider Team is responding to providers who want to be on the MyCareSpace platform, asking them a million questions, demanding evidence of their skills, and making sure they are NDIS successful. They will even go on a 'search' for providers where we have service shortages.

Each team is dependent on the other.

When our office experienced a fire alarm, we decided to make use of our time in the sun outside and grab some action photos. 

This photo shows the love, affection, and enjoyment our team has for our company, each other, and the community they serve. It includes Buddy the Cavoodle who is Head of Wellbeing at MyCareSpace.

Get help finding Support and Therapy today

 

 

Meet the Partners

Nicole Gamerov (Founder and CEO)

Nicole lives in Sydney with her husband and their 3 children (and dog) and loves spending time with her extended family. She is passionate about running (21.1km is her fave distance) and yoga to bring back the balance. 

Nicole knows how challenging it can be to live with a disability, as her mother lost her eyesight to Macular Degeneration almost 20 years ago. At the time it was devastating for her mum, who is fiercely independent, to not only to lose her vision, but also her independence and access to the community. Nicole witnessed firsthand how difficult it can be for people like her mum to remain independent and actively contribute to the community.

Before starting MyCareSpace, Nicole had a successful career in finance and the Reinsurance industry for almost 20 years and witnessed the introduction of the NDIS and what it stood for, both from a social and economic policy perspective. 

Nicole understood how life-changing the new scheme would be for many people and their families, had a clear vision of how to solve this problem and left her career in finance to find a solution.

Nicole is passionate about supporting people to reach their full potential.
 

Bianca Shapiro (Partner and COO)

Bianca lives in Sydney (down the road from Nicole) with her 3 children, an adored dog (Buddy) and an energetic husband. She loves playing sport, puzzles and watching light hearted (absolute rubbish) TV shows.

Having originally come from a Finance background, she had already executed a successful startup and exit before starting MyCareSpace with Nicole: In 2000 she co-founded the hugely successful Dynamic Web Training (DWT), a certified Adobe and Microsoft software training centre. 

In 2006, DWT was sold to Australia's largest online employment company, SEEK Online, as their flagship learning business and DWT stands today. 

With her acquired web development and software training skills, Bianca went on to run her own web development company for the next 15 years before reconnecting with Nicole, her university friend, at local swimming lessons for their young children. 

Nicole asked her to help build her dream platform and Bianca jumped at the challenge of another start-up (and working with Nicole)!

Bianca built the bespoke MyCareSpace connections platform in 2017 and after its successful launch, was compelled to close the doors of her own company and join MyCareSpace and Nicole permanently. 

She works tirelessly on the valuable resources read by thousands of people daily, giving them the answers they need to navigate NDIS information and find the services that will help them reach their goals.

Bianca also continues to oversee the growth and technical capabilities of MyCareSpace so that it can support thousands of individuals yearly.

 

Meet your NDIS Navigators

 

 

Our Sister Companies

The A List

After speaking to hundreds of parents, grandparents, carers and autistic individuals looking for social activities, Bianca and Nicole dreamt of building a platform where autistic young people could find social options that were autism friendly.

In 2020 they successfully applied for an NDIS ILC (Information Linkages and Capacity Building) grant from the Dept of Social Services. They received over a million dollars to build The A List which launched in 2021 and helps young autistic people and their families find social options

Visit The A List

Plan Hero Plan Management

Once again, driven by the needs of the families they spoke to daily, Bianca and Nicole decided to start a Plan Management company to support parents especially.

Tired of hearing how families received little to no support from Plan Managers who didn't understand the NDIS or their needs, they decided they would do things differently: start a Plan Management company that answered the phone, called people back and got to know them personally.

If that is what you are looking for in a Plan Manager, give the Plan Hero team a call.

Visit Plan Hero Plan Management

 

What Our Community Think

See what our community says about the support we provide:

 

Use our Connection Service to find the supports you need