NovoCare Community Services

At our service, we utilise a person-centered approach that respects individual needs, preferences, and rights, which includes providing personalised care, involving clients and their loved-ones in decision-making, and having skilled, compassionate & motivated staff. We ensure that high-quality, continuous care through regular feedback and communication. We respect individual needs: we acknowledge that everyone is unique and tailor care to their specific needs, goals, preferences, and life experiences. We empower client choice: we ensure clients are central to their own care and are active partners in decision-making, rather than being told what to do. We focus on strengths: we concentrate on what clients can do, not what they cannot, and work to enhance their quality of life. We establish strong relationships: we encourage staff to build meaningful relationships with clients to provide truly personalised care.